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Legal Terms That Protect Your Account

When you open an account with imcbet, you're entering a relationship with clear rules.

Account securityData privacyWithdrawal rulesYour payment rightsSupport access
imcbet Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal & Account Questions

Team online

Live Chat

Open the chat widget in your account lobby Monday to Sunday, 08:00–24:00 Indonesia time. Our support team handles account access, data requests and legal questions in real time.

Email Support

Send a formal request to [email protected] with your account details and the topic (data access, withdrawal hold, payment issue). We respond within 24 business hours.

Account Settings

Log into your imcbet account, navigate to Settings > Legal & Privacy, and submit a formal data access or account modification request. Your submission is recorded and processed according to local law.

HOW WE PROTECT YOU

Data Security, Cookies & Your Account Rights

Encrypted Storage

Your account credentials, payment details and transaction history are stored on encrypted servers. We use SSL 256-bit encryption on all data sent between your device and our platform.

Cookie Policy

imcbet uses session cookies to keep you logged in and analytics cookies to track site performance. You can disable non-essential cookies in your browser settings without losing account access.

Access Your Data

You have the right to request a full copy of your account data, transaction records and personal information. Submit a request through Settings > Legal & Privacy; we deliver it within 14 days.

Account Modification

If your registered name, email or payment method changes, update it immediately in your account Settings. We verify new payment details before they're active on your wallet.

Withdrawal Security

All withdrawals are verified by our finance team against your original deposit payment method. Funds are processed only to the account holder on record; we do not send money to third parties.

Contact Our Compliance Team

For data rights disputes or legal inquiries, email [email protected]. Include your account number, the issue and any supporting documents. Response time is 5 business days.

Frequently Asked Legal & Account Questions

Your account data is archived for seven years to comply with financial and tax reporting where local law permits. You cannot recover closed accounts, but we retain your transaction history for verification and regulatory purposes. Contact [email protected] if you need a copy before closure.

Yes. Log into Settings, select Email & Payment Details, and submit a change request. We verify new payment methods before activation. If you've made recent deposits via DANA, OVO, GoPay or QRIS, the new method must be from the same name on your account.

All transaction records — deposits via DANA, OVO, GoPay, QRIS and bank transfer, as well as withdrawals — are kept for seven years after the transaction date. You can view your full history in your account Statements section at any time.

Your account is for your use only. We do not allow login sharing, and we do not grant account access to family members, friends or agents. If someone else tries to access your account, log out all sessions immediately and contact live chat or [email protected].

Contact our support team within 48 hours of the transaction date with your account number and the date and amount of the payment. We investigate all DANA, OVO, GoPay and QRIS disputes and respond within 10 business days with our findings.

No. We share your information only with licensed payment processors and compliance partners where necessary to process your deposit and withdrawal. We do not sell, rent or trade your personal information to marketers or other third parties.

Go to your account Settings, select Legal & Privacy, and choose Data Export. We prepare and email a complete archive of your account, transactions and personal records within 14 business days. No fee applies.