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How We Handle Your Privacy at imcbet

When you open an account with us, your personal details — from your phone number to your payment history — stay encrypted and under our control.

Real-time encryption on all depositsNo data sold to third partiesYour request, our response within 48 hours
imcbet How We Handle Your Privacy at imcbet
REACH US ANYTIME

Contact imcbet Privacy Support

Team online

Live Chat

Open the chat widget in the lobby corner. Our team responds in English and Bahasa Indonesia from 08:00 to 23:00 Jakarta time, seven days a week. Ask about your data or request account details.

Email Support

Send privacy questions to [email protected]. We aim to reply within 48 hours with answers about data retention, access requests or deletion processes. Include your account username in the subject line.

Account Settings

Go to Settings > Privacy & Security in your dashboard. View what we've stored, request a data export or update your contact preferences without waiting for support to reply.

SECURITY & RETENTION

How We Protect and Store Your Data

Encryption in Transit and at Rest

All DANA, OVO, GoPay and QRIS transfers use TLS 1.3 encryption. Your deposit receipt, game history and account balance are encrypted on our servers with AES-256, so no one inside imcbet can read your raw data.

Data Retention Windows

We keep your account details for as long as you hold an active account with us. Game play logs are archived for 24 months after your last activity. Payment records stay for seven years to comply with local financial regulations where local law permits.

Cookie and Tracking Practices

imcbet uses session cookies to keep you logged in and functional cookies to remember your language and table preferences. We do not use cookies to track you across other websites or sell your browsing data to advertisers.

Access Control and Permissions

Only imcbet staff with a direct role in payments, fraud prevention or account support can see your personal data. Each access is logged and audited. Your password is hashed and never stored in plain text anywhere on our servers.

Third-Party Data Sharing

We share your account data only with payment processors — DANA, OVO, GoPay, QRIS and your bank — to clear deposits and withdrawals. We do not sell or rent your information. Any data we share is covered by strict confidentiality agreements.

Your Right to Request Changes

You can ask us to update, correct or delete your personal information at any time. Go to Settings > Privacy & Security, or email [email protected]. We process requests within 48 hours and notify you once the change is complete.

Privacy Policy FAQ for imcbet Players

Yes. Open your dashboard, go to Settings > Privacy & Security and tap 'Download My Data'. We'll compile your profile, game history and transaction records into a file and email it to you within 24 hours. You can also ask [email protected] to send it by email.

Payment records — including your DANA, OVO, GoPay or QRIS transaction details — stay in our archive for seven years to meet local financial audit requirements where local law permits. Your account profile and game history may be deleted on request after two years of inactivity.

No. We do not sell, rent or trade your contact details. Your email and phone are used only for account recovery, security alerts and payment notifications. Third-party sharing is limited to payment processors who need your data to process deposits and withdrawals.

When you request account deletion, we mark your profile as inactive within 24 hours. Your personal data is deleted within 30 days, but we retain game history and payment records for legal compliance. You can ask to delete your game data separately by contacting [email protected].

No. We use cookies only to run the imcbet lobby — to keep you logged in, remember your preferences and prevent fraud. We do not place tracking cookies on third-party sites or share browsing data with advertisers or analytics firms.

All deposits are encrypted with TLS 1.3 as soon as you enter your payment details. Your bank or e-wallet app confirms the transaction. imcbet never sees your full card number or e-wallet password — only the payment processor does, using the same security as online banking.

Contact [email protected] with details of your concern. Our privacy team investigates within 48 hours. You also have the right to file a complaint with your local data protection authority if you believe your rights have been violated.